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Terms and Conditions of Sale Comstor Pte Ltd
1. Definitions
[a] In these Conditions:
'Buyer' means the buyer of Goods or Services;
'Conditions' means these terms and conditions of sale, its appendices and includes any special terms and conditions agreed in writing between the Buyer and the Seller;
'Contract' means any agreement for the supply of Goods resulting from a Purchase Order and accepted by the Seller in accordance with Clause 5[a];
'Force Majeure' includes (without limitation) acts of god or government, war, riot, fire, strikes, lockouts, cessation of labour, trade disputes, breakdowns, accidents of any kind or any other cause whatsoever beyond the reasonable control of the Seller (including delay by suppliers);
'Goods' means the goods including any instalment of the goods or any parts of them which the Seller is to supply in accordance with the Contract;
'Software' means the software to be supplied by the Seller in accordance with the Contract;
'Purchase Order' means the Buyer's written order for Goods or Services which shall include any order that is placed online by the Buyer on the Website;
'Seller' means Comstor Pte Ltd;
'Services' means the services to be provided by the Seller to the Buyer in accordance with the Contract;
'Website' means the website operated by the Seller from time to time, the current URL of which is http://www.comstor.com.sg;
and 'writing' includes facsimile transmission, e-mail and comparable means of communication.
[b] Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
[c] The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Status of Buyer
The Buyer confirms that it is not dealing as a consumer and that it is buying the Goods for use in its business or the business of a third party end-user.
3. Application of Conditions
Every Contract shall be subject to these Conditions. Any alternative terms or conditions or any addition or alteration to these Conditions proposed by the Buyer in its Purchase Order or otherwise shall not apply unless they are expressly accepted in writing by the Seller.
4. General
[a] Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing and addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified to the party giving the notice.
[b] Subject to these Conditions, no failure by any party to exercise any right under any Contract shall be deemed to be a waiver of any party's rights thereunder or under any other Contract save to the extent that such waiver is in writing and signed by an authorised representative of that party.
[c] If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
[d] Any dispute arising under or in connection with these Conditions shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated on the application of either party.
5. Obligations to supply Goods and/or provide Services
[a] All quotations given by the Seller must be accepted by the Buyer by way of a Purchaser Order within 14 days starting from the date of the quotation. Quotations are given subject to acceptance of such Purchase Order by the Seller in writing. No Contract shall be concluded until either such confirmation is given, an online order on the Website is confirmed by email or the Seller proceeds with the fulfilment of the Purchase Order.
[b] The Seller's catalogues, brochures, leaflets or correspondence are not binding and unless specifically provided to the contrary in writing, all specifications, descriptions, photographs, measurements or capacities are approximate only and shall not form part of any Contract or be treated as constituting any warranty, representation or condition in relation to any Goods or Services.
[c] Reasonable variations which do not affect to any material extent the performance of the relevant Goods or Services for the purposes specified by the Buyer may be made to the Services without notice and the Services and/or, as the case may be the Goods, so varied shall be deemed to comply with the Contract.
[d] Where the Services relate to the provision of training the Seller reserves the right to provide such Services at a venue or venues other than the Seller's premises and to provide personnel of its own choice.
[e] The Seller reserves the right to refuse or curtail any training services if a delegate or substitute delegate attending on behalf of the Buyer fails to satisfy the requirements for such course notified by the Seller to the Buyer prior to the commencement of such course.
6. Prices
[a] The price of the Goods or Services shall be the Seller's quoted price or where no price has been quoted or a quoted price is no longer valid the price listed in the Seller's published price list current at the date of acceptance of the Purchase Order. Prices will normally be held for a period of 14 days from the date of the quotation.
[b] The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture, any change in delivery dates, quantities or specifications for the Goods which are requested by the Buyer or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
[c] Except as otherwise stated under the terms of any quotation or any price list of the Seller, and unless otherwise agreed in writing between the Buyer and the Seller, all prices are quoted by the Seller on an ex works basis and the Buyer shall be liable to pay the Seller's charges for transport, packaging and insurance.
[d] The price is exclusive of any applicable Value Added Tax (VAT) or Goods and Services Tax (GST)which the Buyer shall be additionally liable to pay to the Seller.
7. Terms of payment
[a] Where credit is given payment is to be made within 30 days of delivery without any deduction, counterclaim or set-off by the Buyer on any account whatsoever.
[b] Where cash discounts are granted VAT/GST is calculated on the discounted price.
[c] All express deliveries are charged extra on all orders regardless of invoice value.
[d] Interest at 2.5% per month or part thereof will be payable by the Buyer to the Seller on any overdue payments.
[e] If it appears to the Seller that the Buyer may be unable to pay its debts, the Seller shall (without prejudice to any other rights it may have) be entitled to demand adequate assurance of due performance by the Buyer prior to delivery either by payment in cash or by a bank guarantee notwithstanding any terms of payment previously agreed and in the event that the Buyer is unable to provide such assurance the Seller shall be entitled to withdraw from any Contract without incurring any liability. In such circumstances, all outstanding debts owed to the Seller by the Buyer shall become immediately due and payable regardless of the payment terms.
[f] If (a) the Buyer fails to make any payment under any Contract when due; (b) any distress or execution is levied upon the Buyer's property or assets; (c) the Buyer makes or offers any arrangement or composition with its creditors; (d) the Buyer is a body corporate and any resolution or petition to wind up the Buyer's business (other than for the purpose of amalgamation or reconstruction) is passed or presented; (e) a receiver, administrator, manager or analogous person is appointed in respect of the undertaking, property or assets of the Buyer or any part thereof; or (f) the Buyer is an individual, any grounds arise for the presentation of a petition for a bankruptcy, the Seller may immediately and without notice, suspend or determine any Contract or any part thereof, stop any Goods in transit, in accordance with Clause 9[c] enter the Buyer's premises to recover any Goods for which payment has not been made in full and be entitled to immediate payment on any issued invoice.
8. Delivery
[a] Unless expressly otherwise agreed delivery of the Goods shall be made at the Seller's premises on notification by the Seller that the Goods are ready for collection and the Buyer shall be entitled to collect them at any time thereafter during usual business hours on reasonable notice.
[b] Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods caused by a factor beyond the Seller's reasonable control. Time for delivery shall not be of the essence of any Contract unless previously agreed in writing by the Seller. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
[c] Where the Goods are to be delivered in instalments each delivery shall constitute a separate Contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as repudiated or to cancel any other instalment.
[d] If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated in its Purchase Order for delivery then, without prejudice to any other right or remedy available to the Seller, the Seller may: [i] Store the goods until actual delivery and charge the Buyer for the reasonable costs thereof, including, without limitation, insurance costs; or [ii] terminate the Contract forthwith and sell the Goods.
9. Title and Risk
[a] The ownership of the Goods passes to the Buyer on payment by the Buyer of all monies owing by the Buyer to the Seller on any account whatsoever.
[b] The exercise by the Seller of its rights under Clause 9[c] below shall not prejudice the Seller's right to full compensation or its right to take back at once from the Buyer Goods which are still the Seller's Property.
[c] The Buyer shall store all goods delivered by the Seller for which payment has not been made, in such a way as to be clearly separate and identifiable from the Buyer's other goods and products and the Buyer hereby grants to the Seller, its servants or agents the right to enter on to the Buyer's premises for the purposes of recovering Goods belonging to the Seller.
[d] Notwithstanding the above, if the Buyer sells any Goods delivered in such a manner as to pass to a third party a valid title to the Goods, the Buyer shall hold the proceeds of such sale on trust for the Seller providing that nothing herein shall constitute the Buyer the agent of the Seller for the purposes of any such sub-sale. The Buyer shall not be permitted to sell such Goods after the appointment of a receiver to its property, or after it has been placed in liquidation or administration, or, not being a company, has committed an act of bankruptcy.
[e] The Buyer shall assume the risk of loss or damage to the Goods from the date of delivery and must accordingly rely on its own insurance from that date.
[f] Any Goods supplied to Buyer which are subject to restrictions or provisions imposed by any manufacturer are supplied to the Buyer by the Seller subject to any such restrictions or provisions.
10. Warranties and Liability
[a] All Goods are sold subject to the express warranty terms specified by the original manufacturer or supplier. The Seller will pass to the Buyer to the extent that it is able to do so, the benefit of such guarantee or warranty relating to the Goods as it may receive from the manufacturer of the Goods. Any Software supplied to the Buyer pursuant to the Contract is supplied subject to the provisions of the licensor's licensing terms from time to time and the Seller accepts no liability with regard to such Software, save for those liabilities and warranties expressly stated herein.
[b] Save as expressly provided in these Conditions, the Seller shall be under no liability to the Purchaser under these Conditions, any Contract or otherwise for any loss or damage howsoever caused to the Buyer or any other person including, without limitation, any loss of profit, loss of earnings, damage to property, business interruption, damage to reputation or goodwill or any indirect, special or consequential loss or damage (save in respect of death or personal injury resulting from negligence) and any term, condition or representation to the contrary whether express or implied by statute, common law or otherwise is hereby expressly excluded as far as it is possible to exclude it, save for fraudulent misrepresentation to which this exclusion shall not apply.
[c] Where the Contract relates to the provision of Services the liability of the Seller to the Buyer for any loss or damage of whatsoever nature and however caused shall be limited to and in no circumstances shall exceed the price paid by the Buyer for the Services.
[d] Where the Contract relates to the supply of Goods the liability of the Seller to the Buyer for any loss or damage of whatsoever nature and however caused shall be limited to and in no circumstances shall exceed the price paid by the Buyer for the Goods.
11. Defective Goods
[a] The Seller reserves the right at its sole discretion to decide whether any Goods are defective.
[b] Defective Goods will be replaced or rectified by the Seller, as originally ordered, or if rectification or replacement is not practicable, the Seller will credit the value of the Goods at the invoice price.
[c] Claims under Sub-Clause [b] above must be made in writing to the Seller within 7 days of the date of delivery and Goods must be returned in accordance with Clause 15 and the RMA Procedure operated by the Seller from time to time.
[d] The Seller shall not be liable for any loss, damage or expense whatsoever and howsoever arising from any defect save as detailed in Sub-Clause [b] hereof.
[e] Defects discovered in any delivery shall not entitle the Buyer to rescind the remainder of the Contract.
[f] All transport charges incurred in returning or replacing Goods are the responsibility of the Buyer.
12. Damage, Loss in transit
The Seller shall not be liable in respect of error in delivery, loss, damage or destruction to any Goods during transportation of the Goods to the Buyer's premises unless notice thereof is advised to the Seller by telephone immediately on receipt of the Goods and confirmed in writing within 48 hours. The Buyer shall at the same time notify the carrier in writing of any such error, loss or damage and shall in all cases, where possible, enter a note of the same upon the carrier's bill of lading or other delivery receipt. If by reason of the failure of the Buyer to give any such notice as provided above the Seller is unable to make recovery from the carriers in respect of the error, loss or damage complained of, then the Buyer shall be liable to pay for the Goods as though no such error, loss or damage occurred. No liability for shortages will be accepted by the Seller unless such shortage is noted on the bill of lading or other delivery receipt.
13. Cancellation of Orders
Cancellation of an order, in whole or part cannot be accepted without the Seller's consent in writing, subject to a cancellation fee of 20% of purchase price.
14. Force Majeure
[a] If performance of the Seller's obligations is delayed or hindered by circumstances amounting to Force Majeure the following provisions shall apply:
[i] The Seller will as soon as reasonably practicable give the Buyer notice of the reasons for the delay or hindrance. However, failure to give such notice will not prevent the Seller relying on the remaining provisions of this Clause, and the Seller will incur no liability for failure to give such notice.
[ii] The Seller's duty to perform shall be suspended for as long as the Force Majeure circumstances continue and the time for performance of the Seller's obligation shall be extended by a period equal to the duration of those circumstances.
[b] If due to Force Majeure circumstances there is a shortage of Goods of a type to be supplied to the Buyer and the Seller's other customers, the Seller may allocate the Goods available to it between its customers on such basis as it thinks fit. In that case:
[i] The Buyer will accept any Goods delivered to it and shall pay the appropriate part of the price for such Goods; and
[ii] If the Force Majeure circumstances continue for longer than 90 days then either party may by notice in writing to the other party cancel the Contract insofar as Goods remain to be delivered thereunder after which the Seller will have no obligation to deliver and the Buyer will have no obligation to accept delivery of the undelivered Goods but the Contract shall remain in force in respect of all Goods delivered prior to such cancellation.
15. RMA Procedure
If Goods supplied by the Seller prove to be defective within the warranty period an RMA number will be issued by the Seller on notification of a fault and the Buyer shall return the Goods to the Seller in accordance with the RMA Procedure operated from time to time. The Seller will provide details of its RMA Procedure on request. No Goods may be returned except pursuant to the RMA Procedure. No Goods may be returned without an RMA number being shown in the packaging. Goods returned without a valid RMA number displayed will be refused or returned.
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